Appointment Policy  

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We ask that you inform us 24 hours in advance if for some reason you will not be able to keep your appointment.

 For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animal be placed on a leash or in pet carriers before entering the waiting room.


Prescription Refill Policy

Due to time constraints we require 24 hours notice on all prescription refill requests.If you need your prescription sooner we will do our best to get it filled the same day. If requested we can call and let you know when it is ready for pickup. For your pet's health, some prescriptions require bloodwork every 6 months, medications requiring this bloodwork may not be filled until bloodwork is complete. In addition, we are unable to fill prescriptions for pets that are not current on their annual or semi-annual exams.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, cash, and personal checks*.                                                                                   

 * Driver's License or Social Security Number required for check writing. Checks must be approved through CrossCheck. Returned checks are handled directly through Federal Check Recovery. Returned checks may be electronically debited from your checking account.